Privacy Policy. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the SafeBuy Web Trader Code of Practice.
We do not send random marketing emails to personal email addresses (spam).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information (credit card details are not stored in the database) and details of the products you have ordered. We use this information to process your order and to monitor product preferences and site use to improve our service to customers.
We may use your details to enable us to inform you of new products or services. If you do not wish to receive any information from us in future, please advise us by e-mail. Click here
We will not pass on any of your details to any third party without first obtaining your consent except when necessary in order to process your order, in order to protect against fraud or crime or in the unlikely event that we sell our business then to the purchaser of that business.
We do our best to ensure the information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you identify and notify us of any inaccuracies we will delete or correct your information promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and in accordance with the Safebuy Web Trader Code of Practice.
We use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. "Cookies" are small pieces of information that are stored on your computer's hard drive by your browser. These allow us to track your shopping basket details and provide features to make shopping on our website easier and more enjoyable. You can usually modify your browser to prevent this happening but in this case we will be unable to track the goods you place in your basket.
Our site may contain links to other sites that are operated and/or owned by third parties. We do not have control over such third party sites and cannot accept responsibility should you decide to enter them. If you have any questions or comments about our Privacy Policy, please e-mail us.
We offer three methods of payment for purchases made through www.oil-lamp.co.uk:
1. You may pay on-line with a credit or debit card. We accept Visa, Mastercard, Visa Electron, Solo & Maestro. Please note we currently charge Credit/Debit card accounts within one working day from date of order.
2. You may pay over the telephone using any of the above credit or debit cards. Just complete the details on the payment page and we will e-mail you with all the details required so we can take your card details over the phone. Please note that this method is not as secure as the on line payment. Please also note we currently charge Credit/Debit card accounts within one working day from date of order.
3. You may post a cheque or postal order to the address shown on our Contact page. All cheques should be made payable to Water Garden Ltd and crossed A/C Payee. Please note that some cheques may take up to 10 days to clear.
For standard delivery service, your goods will be despatched within two days of payment being authorised. We will not process your payment until your goods are ready for despatch.
Security Policy. We are very conscious of our obligations for our customers security and www.oil-lamp.co.uk is very secure. As soon as you begin the ordering process you are protected by a Thawte Secure Server Certificate. All orders and credit card details are encrypted by a 128 bit Secure Socket Layer. Which means any information you exchange with this site cannot be viewed by any one else on the web.
Or for Netscape users go to Help and click on Software Updates.
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